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About Abuse

Safety While Using the Internet

Updated: 
March 13, 2019

What precautions should I take if I want to email a domestic violence program for help?

There may come a time when you need to reach out to a service provider for help, such as a domestic violence program or a legal services organization. On our Places that Help page, part of the contact information that we provide includes email addresses. Keep in mind that if you send an email with details about your situation or if you ask for help, the abuser may be able to locate that email in your sent folder and any response you receive in your inbox. Be sure to:

  • delete your email from your sent folder;
  • delete any email you receive in response; and
  • “empty” your deleted items folder as well.

A safer way to contact an organization electronically rather than email could be to go to their website’s “contact us” page and look to see if they have a contact form available such as the one pictured below. This way, there would be no trace of your email in your sent folder. However, be sure to carefully monitor your inbox to look out for the reply and delete the message and empty your deleted items folder once you have read it.

Image result for contact form